• Customer Support: 1800-425-8445
  • maduraicorporation@gmail.com

FAQ

1. How fast will action be taken about my complaint? OR How long do I need to wait for redressal of my complaint?

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.

2. Can I re-open a past complaint that I made?
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

3. What if I forgot complaint registration number and I want to know the status?

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.

4. Who should I contact for repeated issues in my ward?

Call the general phone number +91-452-2525252 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

5. How will I know whether and when my complaint was solved? OR Will I be informed of the status of my complaint?

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

6. How can I make a complaint or give feedback about the website?

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.

7. What are the alternative modes of making complaints?

Currently, other than the website, you may also make complaints via:

8. What are the types of complaints that I can make?

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNODepartment NameComplaint Category
1 Accounts Contractor Bill Related
2 Group Schemes,Deposits,EMD and Refunds
3 Others
4 Pension,Family Pension,DCRG Commutation Santioned Details
5 Special Provident Fund
6 Department Test Complaint-1
7 Complaint-2
8 Education Appointment and Postings
9 Appointment and Postings-Compassionated appointments
10 Appointment and Postings-Regular Appointments
11 Disciplinary cases –Appeals
12 Disciplinary cases –Charges 17(a)and17(b)
13 Disciplinary cases –Suspension
14 Noon Meals Scheme –Regular Appoinments
15 Noon Meals Scheme Charges 17(a) and 17(b)
16 Noon Meals Scheme Local Transfers
17 Noon Meals Scheme ML
18 Noon Meals Scheme- Compassionated appointments
19 Noon Meals Scheme-Fixation
20 Noon Meals Scheme-Fixations annaual Increment and All Other Fixations
21 Noon Meals Scheme-Forwarding Pension Proposals Of Retirement /Death Staff
22 Noon Meals Scheme-Suspension Appeals
23 Noon Meals Scheme-Transfers
24 Others
25 Pay Fixation-Fixation Re Fixation Annual Increment and All Other Fixations
26 Pension Benefits-Forwarding Pension Proposals Of Retirement/Death Staff To Account General Chennai
27 RTI-RTI Petitions and Appeals
28 Stationary-Prepared Annual Indent Stationary Items
29 Suit Issues-Court Cases Regarding High Court and District Court and Labour Court
30 Transfers - From Unit to Unit Mutual Transfers
31 Transfers -Local Transfers
32 eGovernance e-Tender
33 Online Payment
34 Online Receipt
35 Engineering -WORKS/ Water Supply/ Sewage Basic Amenities Petitions
36 Borewell and Well Watersupply
37 Building Maintenance (Office Building,Quarters,Schools,ICDS Centers,Noon meals Center,Shopping Complex)
38 Burial Ground and Electrical Crematorium Maintenance
39 Bus Stand Maintenance
40 Contract Workers
41 Culvert
42 Desiliting of Drain/Canal
43 Drinking water contamination
44 Drinking water supply
45 Flood Management
46 Foot Path
47 Lorry water supply
48 Maintenance/Repairs Of Roads
49 New Sewer Connection
50 Others (Patch Work)
51 Park Maintenance
52 Road Cutting Permission
53 Road Works-CCand BT
54 Sewer House Block
55 Sewer Main Block
56 Sewer Manhole Open or Broken
57 Sewer Manhole Open or Broken
58 Speed Breaker
59 Street Light
60 Strom Water Drain Construction
61 Toilet Maintenance
62 Water Connection
63 Water Supply Leakage Repairs
64 Public Health Sanitation Animals Nuisance
65 Bakery smoke Nuisance
66 Bio-Medical Waste-Details
67 Birth /Death Certificate-Current Year
68 Birth Certificate
69 Birth/Death Certificate-Previous year
70 Bpl List Prepartion Details
71 Child Name Regestration in Birth Certificate
72 Cows Nuisance
73 D and O Trade Details
74 De-Addicition and Shelter realted Details
75 Death Certificate
76 Dr.Muthulakshmi Reddy Maternity benefit Scheme
77 Epidemic Diseases
78 Flood Management
79 Garbage
80 Maintenance Of Electrical Crematorium Deatils
81 Mosquito Menace
82 Pollution Control
83 Street Dogs nuisance
84 Temporary Crackers Licenses Workers
85 Revenue Drain.Maint.Charges
86 Litigation
87 Name Correction
88 Name Transfer
89 New Assessments
90 Non tax- Monthly Rental
91 Non tax-Annual Lease
92 Others
93 Parking Charges
94 Pay&Use Toilet
95 Professional Tax
96 Property Tax
97 Property Tax
98 Request For Information
99 VLT
100 Water Charge
101 STREET LIGHT Street Light
102 Town Planning Buliding Application
103 Buliding Debris
104 Buliding License
105 Buliding Plan renewal
106 Buliding Plan Verification
107 Buliding Plannig Permission
108 Buliding Rule Violation
109 Bus Shelter
110 Delimation
111 Encroachments
112 Hoarding Removal UAC
113 Layout Approval
114 Others
115 Petty Shop
116 Request For Information
117 Reserve Site
118 Sub –Division Approval
119 Survey
120 Town Plannig-General works
121 Unauthorised Construction

Ask your question

Would you like to ask your doubts about our services and others? Just post your questions below we will answered
your questions as soon as possible