• Call Centre: 7871661787   

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number 7871661787 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Engineering
Basic Amenities Petitions
2
Borewell and Well Watersupply
3
Burial Ground andCrematorium Maintenance
4
Bus Stand Maintenance
5
Canel Cleaning
6
Corporation Building Maintanance
7
Culvert
8
Desiliting of Drain/Canal
9
Drinking water contamination
10
Drinking water supply
11
Engineering-Others
12
Flood Management
13
Foot Path
14
Lorry Watersupply
15
Maintenance/Repairs Of Roads
16
Motor Used
17
New Sewer Connection
18
Park Maintenance
19
Sewer House Block
20
Sewer Main Block
21
Sewer Manhole Open or Broken
22
Solid Waste Management
23
Speed Breaker
24
Storm Water Drain Construction
25
Street Light
26
Toilet Maintenance
27
UGD connection and Maintainence
28
UGD Debris
29
Water Connection
30
Water Supply Leakage Repairs
31
Public Health Sanitation
Animal Death
32
Animal nuisance
33
Bio-Medical Wastage
34
Birth and Death
35
Burial Ground and Crematorium issues
36
Dr.Muthulakshmi Reddy Maternity Benefit Scheme
37
Epidemic Diseases
38
Garbage
39
Health-Other
40
Mosquito menace
41
Open Drain
42
Pollution Related
43
Sand Removal
44
Stray Dog Nuisance
45
Trade License
46
Revenue
Correction (Name/Street/Door no)
47
Entertainment Tax
48
Name Transfer
49
Non Tax
50
Parking Charges
51
Pay and Use Toilet
52
Professional Tax
53
Property Tax
54
Revenue - Others
55
Vacant Land Tax
56
Town Planning
Building plan Application
57
Building plan Permission
58
Building plan Renewal
59
Building plan Verification
60
Building Planning Permission
61
Buliding Debris
62
Encroachment
63
Hoarding Removal
64
Survey
65
Town Planning - Others
66
Unauthorised Construction

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